Privacy Policy
Last updated: February 2026
At Travely, we take your privacy seriously. This Privacy Policy describes how we collect, use, and protect your personal information when you use our mobile app, website, and related services.
1. Information We Collect
We collect information you provide directly to us, including: your name, email address, phone number, and payment information when you create an account or make a booking. We also collect usage data such as device information, IP address, app usage patterns, and location data (only when you grant permission) to improve our services.
2. How We Use Your Information
We use the information we collect to: process and manage your bookings; communicate with you about trips, updates, and promotions; improve our app and services; ensure security and prevent fraud; comply with legal obligations; and provide customer support.
3. Information Sharing
We share your information only as necessary to provide our services: with travel agencies and operators to fulfill your bookings; with payment processors to complete transactions; with service providers who assist our operations; and when required by law or to protect rights and safety.
4. Data Security
We implement industry-standard security measures including SSL encryption, secure data storage, and regular security audits. Payment information is processed through PCI-compliant partners and we never store your full card details on our servers.
5. Your Rights
You have the right to: access your personal data; correct inaccurate data; request deletion of your data; opt out of marketing communications; and withdraw consent for data processing. Contact us at privacy@travely.cm to exercise these rights.
6. Cookies & Tracking
Our website uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and personalize content. You can control cookie preferences through your browser settings.
7. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. If you close your account, we will delete your data within 90 days, except where retention is required by law.
8. Children's Privacy
Our services are not intended for children under 16. We do not knowingly collect personal information from children. If we learn that we have collected data from a child, we will promptly delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or by email. Your continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact Us
For any questions about this Privacy Policy or our data practices, contact us at: privacy@travely.cm or write to us at Travely, Douala, Cameroon.